RFQ for Organizational Assessment Consultant

IMPACT Community Action is requesting quotes for an Organizational Assessment Consultant as a contract service provider.

RFQ Submission Guidelines

Length of Contract: 90 days

Anticipated Contract Schedule: October 30, 2023 – January 31, 2024

Bids for this RFQ will be accepted via email until Close of Business on October 18, 2023

Please email quotes to:

Beth Urban, Chief Operating Officer

IMPACT Community Action

burban@impactca.org

RFQ Submissions must include:

1. Your name

2. Your company name

3. Telephone number

4. Contact person's email address

5. The cost of your services

6. Three (3) professional references

a. Each reference must include: 1) name, 2) relationship, 3) phone number, and 4) email

If you have a website and would like to showcase your business, please include a link.

All solicitors/businesses with whom IMPACT contracts must, after acceptance of the quote, meet the following criteria:

1. The entity must be registered/licensed to do business in the State of Ohio and in Good Standing.

2. The entity must be able to provide proof of Liability Insurance and a current W9 Tax Form

3. No bid or quotation may be accepted from any individual or company on the State of Ohio's debarment list.

RFQ submissions will be scored on: 1) Experience, 2) Price, and 3) Availability

RFQ Timeline

• Wednesday October 4, 2023 - RFQ distributed

• Wednesday, October 18, by Close of Business - RFQ submission deadline

• Thursday - Friday, October 19-20, 2023 - RFQ responses will be reviewed

• Friday, October 20, 2023 – Consultant contract will be awarded

• Monday, October 30, 2023 – Anticipated Contract Start Date

Scope of Contract Work

The Organizational Assessment Consultant will work with IMPACT to survey and assess agency on its culture, core values, organizational efficiency, accountability and customer service. After assessment, the consultant will create a plan for improved organizational efficiency and organize/design standard operating procedures and accountability measures.

Essential Duties and Responsibilities (and framework of contract)

1. Identify any disconnections with agency leadership, information being filtered down.

2. Create outcome dashboards templates for Programs, Departments, and or Agency.

3. Assists in the creation and implementation of workflow charts.

4. Review submitted SOP’s to ensure standard cohesiveness.

5. Examine internal processes and determine where an IT solution will aid in the outcome.

6. Design accountability scorecards

7. Mystery research customer experience.

8. Analyze funding to determine economic forecasting for 2025-2026. Determine if administrations are the right size, and analyze building costs.

9. Pinpoint operational issues by walking through all of agency’s processes.

10. Utilize Community Service Block Grant (CSBG) Organizational Standards to create processes/dashboards for Governance Board.

Minimum Experience

• 5 years analyzing organizational performance

• Experience with non-profit organizations

• Familiarity with government funding and grant funding

Competencies

• Adaptable to change and able to work independently and as part of a team

• Strong communication skills (written, verbal, interpersonal, etc.)

• Capable of managing multiple projects concurrently while maintaining a high level of attention to detail on each project

• Manage and prioritize work effectively with minimal supervision

• Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy

• Proficient with Microsoft Office Professional

Agency Background

IMPACT Community Action is a private non-profit human services agency that has a forty-year history of providing a wide range of diverse and comprehensive services that address the needs of low-income residents. The mission of IMPACT is to fight poverty by providing hope-inspiring help and real opportunities for self-sufficiency.

The United States has 1,100 Community Action Agencies that provide services to 96% of the nation’s counties. Ohio is home to 48 Community Action Agencies that provide services to all 88 counties, including Franklin County. IMPACT is part of a state and national network committed to:

• Empowering low-income individuals and families in their effort to become self-sufficient

• Advocating for a poverty-free community

• Stimulating expansion of economic opportunity for low-income people