Percentage of Income
Payment Plan (PIPP)
The Percentage of Income Payment Plan (PIPP) helps Franklin County residents manage their energy bills year- round. Payments are based on a percentage of household income and are consistent year-round.
If your home is heated with gas, you will have a monthly payment of 5% of your household income for your natural gas bill, and 5% of your household income for your electric bill. If you heat with electric, your monthly payment is 10% of your household income. The balance of your utility bill is subsidized by the state of Ohio. There is a minimum monthly payment of $10.00.
Paying on-time and in-full each month reduces your outstanding balance.
If you make 24 on-time and in-full payments, your outstanding balance with your utility company will be eliminated.
Once you are enrolled in the PIPP program, you are required to re-verify your income each year. You must also be caught up on all your PIPP payments by your Anniversary Date, which is the date you signed up for PIPP. Failure to report changes in the household income or household members, missing a payment, or not re-verifying your income can result in being dropped from the program.
Who is eligible for PIPP?
If your household income is at or below 150 percent of the federal poverty guidelines and have utility service from an electric or natural gas company regulated by the Public Utility Commission of Ohio are eligible for the program.
Homeowners and renters are eligible for assistance.
How to access our services:
Call our appointment line to schedule
614-252-2799 Option #4New Satellite Location also serving zip codes 43068, 43110, 43213, 43232
Program Requirements:
Valid Driver’s License/ Photo I.D.
Proof of citizenship is required for ALL household members regardless of age:
Please provide one of the following:
Birth Certificate
Passport
Permanent Visa Card
Voters Registration Card
Social Security Cards.
Proof of household income for the past 30 days for everyone 18 years and older.
Current gas and/or electric bill.