What Ethnicity best describes you?
Choose
Hispanic, or Latino or of Spanish Origin
American Indian, or Alaska Native
Native Hawaiian or Other Pacific Islander
Black/African American
Black Non-African American
Asian
White
Two or More Races
With which gender do you identify?
Choose
Woman
Man
Non-Binary
Prefer not to answer
Other
What is your age?
Choose
16-20
21-29
30-49
50-64
65+
If you received services on-site, or through the Call Center, please select the closest statement that describes your interaction with staff. (Check all that apply)
I was greeted warmingly and given clear instructions
I felt like employees were just doing their job and really didn't care
I felt like employees cared and were genuinely interested in helping
I felt respected and treated fairly
Staff were rude, unresponsive, or inconsiderate
I prefer not to comment
Did you receive the services you were seeking?
Yes
No
If you answered no, please explain why, and add any additional programs or services that you believe would help your current situation.
Please choose the option that describes your contact with IMPACT for this survey. Choose
General phone call to IMPACT's Call Center
Phone call with specific staff person
Face-to-Face interaction at IMPACT
Other
What Service(s) did you receive?
*
Rental/Mortgage Assistance
Assistance with Water or other Utilities (not HEAP or PIPP)
Furniture - Material Assistance
Workforce Development (Connections Training & Customer Service Certificate, Vocational Training)
Weatherization (HWAP)
Youth Services
Emergency Appliances (HWAP)
Re-Entry
HEAP/PIPP
Learning Extension Center
Civic Engagement - Educational Workshop - COVID Support
Alcohol or Substance Abuse Counseling
N/A
Other
If you received other services, please describe them below:
If you have already received services, how would you rate your level of satisfaction?
Very Satisfied
Satisfied
Somewhat Satisfied
Neither Satisfied or Dissatisfied
Somewhat Dissatisfied
Dissatisfied
Very Dissatisfied
If you were less than satisfied, please tell us how we can improve?
Would you recommend IMPACT to others?
Yes
No
Maybe
If COVID-19 has negatively affected your life, please tell us how. (check all that apply)
Loss of Employment
Loss of Medical Insurance
Unable to Find New Employment
Facing Foreclosure or Loss of Home
Facing Eviction or Have been Evicted
Affected your Physical or Mental health
Negatively Affected Your Family or Family Structure
Caused an Extreme Financial Hardship
Caused Depression or Other Emotional Distress
Loss of Social Opportunities, including School Attendance
Lost My Business
Other
If you answered other, please describe how else COVID-19 has affected your life
Please tell us how we can help your recovery from COVID-related barrier.
Any other comments or needs that were not mentioned in the previous question?