Now Hiring - Director of Community Engagement
Revised November 2023
Reports to: CEO
Job Summary: Promotes, supports and advances the mission, vision and values of the agency through consistent, accurate and timely messaging, branding, advocacy and volunteer engagement. Plans, manages, and coordinates all related communications with internal and external stakeholders, including employees, clients, constituents, and public officials, as needed
Job Responsibilities:
Creates, directs, and revises comprehensive brand positioning, communications plan, advocacy and development that help the Agency implement its strategic plan.
Serves as the organization’s brand manager and community relations’ liaison.
Organizes and oversees the Agency Community Needs Assessment conducted every 3 years.
Organizes and oversees the Agency Annual Report.
Supervises Manager of Communications, Outreach and Volunteer.
Stays abreast of current news, events, trends and best practices and informs Senior staff accordingly.
Works with the CEO and development team to seek grant funding and/or fundraising opportunities to accomplish the objectives, programs and priorities of the Agency.
Manages all aspects of media relations including writing press articles, coordinating press interviews / conference and securing earned media for the Agency.
Works with CEO to lead Board of Directors fundraising.
Ensures that all Agency sponsored events are planned according to our agency protocols and brand standards.
Assists with talking points/speeches for the senior staff.
Creates presentations, brochures, and other forms of multi-media for targeted audiences.
Designs and produces periodic newsletters (internal and external) that provide information on the Agency’s programs and services as well as trends or relevant data that stakeholders should know.
Develops and maintains liaison relationships with other agencies and neighborhood groups to include collaborations with other human service organizations to enable the Agency to provide more comprehensive services to clients.
Assists the senior staff manage/mitigate crises and customer complaints as they arise within programareas.
Assists program directors develop capacity-building programs focused on the needs of the FranklinCounty community.
Creates, directs and reports on development, communication, and community engagement metrics
Other duties as assigned.
Working Conditions and Physical Requirements:
Standard office environment. Requires ability to operate telephone and personal computer for extended periods of time. Occasional travel.
Competencies and Knowledge, Skills and Abilities:
Integrity and Trust
Strategic Agility
Developing Direct Reports
Motivating Others
Managerial Courage
Decision Quality
Business Acumen
Innovation Management
Budget/Cost Control
Political Savvy
Priority Setting
Verbal, Written, and PresentationCommunication Skills
Technical Skills (e.g. social media, PC applications)
Functional Knowledge and Skills -
marketing and branding
public relations
social media
public relations
social media
Education and Qualifications:
BA/BS degree in communications, marketing, project management or related field or equivalent knowledge/experience.
Five years’ experience with program management and/or community relations, or outreach, including management experience, program and strategic planning.
Ohio driver’s license and ability to meet agency insurance policy.
Note: Must have full COVID-19 vaccination at hire.
Equal Opportunity Statement:
IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.
